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Customer Service Representative

MAPEI Inc.

This is a Contract position in Brampton, ON posted May 8, 2022.

Come and join a winning team at Mapei.

Under the responsibility of the Customer Service Coordinator, the position holder follows up on all customers’ requests.

Main tasks and responsibilities of the position:

  • Effectively communicates with customers & colleagues in a professional manner
  • Demonstrates ability to process high volume customer orders in a time sensitive environment.
  • Confirms orders with customers and follows up to ensure accuracy in delivery dates according to daily Production Planning reports and relevant meeting
  • Communicates with Purchasing Manager regarding customer special product requests or specifications for an estimated time of delivery
  • Works in cooperation with the Shipping department in order to expedite our customer truckload deliveries and pick ups
  • Matches the purchases orders, the bills of lading and the invoices for subsequent filing
  • Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry
  • Any other tasks as require

  • HSD and 3 years of experience in a similar position
  • Very good written and spoken French and English
  • Good mathematical abilities
  • Knowledge of Microsoft Office and Outlook
  • Knowledge of AS400 and/or other inventory operating system, an asset