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This is a Contract position in Brampton, ON posted May 19, 2023.

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA’s. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.

Key Responsibilities
  • Processing Returns
  • Customer Invoicing
  • Prepare Forecast Reports
  • Administrative Support
  • Order Processing

Serve as the primary customer contact for your assigned portfolio of accounts to ensure all customer needs and expectations are met. Also Initiate, report and dispatch technical staff in response to service requests and maintain the CMMS system, set service types, categories and priority level that drives Honeywell’s response to customer events.


Specific Responsibilities

  • Attending Calls,
  • Processing Emails,
  • Respond to monitoring and EBI alarms.
  • Monitoring system availability.
  • Service Order creation, inquiry, resolution of problems and changes.
  • Service Event Classification and Prioritization.
  • Administrative Support.
  • Processing orders, resolving customer issues and system discrepancies.
  • System and process support.
  • Assisting patients and employees with parking related issues including payment, passes, and validation.


  • High School Diploma, or equivalent.
  • Min 1 year experience in customer Service


  • An ability to learn quickly
  • Have 1 year of dispatch experience
  • Prior experience in a health care facility
  • An attention to detail
  • A bias for action
  • An ability to work in a team
  • A commitment to discovering ways to improve service
  • Understanding of the P3 business also a plus.
Additional Information
  • JOB ID: HRD198288
  • Category: Customer Experience
  • Location: 20 Lynch St.,Brampton,Ontario,L6W 2Z8,Canada
  • Nonexempt