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Senior UX Content Designer

Thomson Reuters

This is a Contract position in Brampton, on posted May 13, 2022.

Senior UX Content DesignerAbout the Product Content Design TeamJoin our new Global Design organization as we work to transform Thomson Reuters software products into market-leading cloud applications and further develop our digital landscape.

We are moving fast, are customer obsessed and are re-imagining our business by focusing on the unique needs of individual industries and users.Are you someone who loves the challenge of turning complex products, problems and constraints into elegant solutions that meet users’ needs?Our team promotes an agile, collaborative, supportive environment where diverse thinking and innovative approaches to content and experimentation are welcomed and encouraged.

Our work focuses on a breadth of transformational efforts across a large product and digital portfolio as we work together to deliver on the promise of making it easy to for our customers to do business with Thomson Reuters and manage their business using our applications.About the roleUX Content Designers craft clear, consistent, succinct language for Thomson Reuters’ product and digital experiences.

This is a highly collaborative role that will partner closely with UX designers and researchers, product teams, leadership, development, accessibility specialists and more to create user-centered experiences.As a Senior UX Content Designer, you will:Drive end-to-end UXC solutions within our product or digital spaceHelp define users’ needs/problems and influences the overall solution with UXCD approachMentor/coach Junior and Mid UXCD resourcesExecute efficiently, effectively, and independently; addressing any issues that ariseBe able to work in a sometimes ambiguous space and use data and foundational UX knowledge to influence decisions and problem solveThink criticallynot just about the right words for an experience, but about the right experience for wordsDemonstrate the critical influence of words and visual language across design, research, product, and development teamsHelp educate the organization about the importance of UX content-/design-/research-thinking habits and the impact of cross-team engagement on user experience outcomeHelp build foundational processes, standards, metrics definition, and engagement protocols that facilitate top-value partnerships across UX, product, and development teamsExtend UX content writing skills into UX content organization through design system, mapping, taxonomy thinking and outputsParticipate in content strategy efforts, such as:Contributing UX content excellence to the organization’s larger design systemAuditing product lines or digital experiences for areas of UX content opportunityDefining and evolving voice and tone elements for both disparate and experientially connected productsHelping team members and partners align to processes around road mapping, asset storage, design system and work management toolsIdentifying gaps, and their solutions, within and across team processesLeading empathy/content/feature mapping and other discovery/sprint planning exercises in partnership with UX design and researchPrepare work for, and lead, cross-content/cross-UX ideation workshops and training sessionsQuickly learn the intricacies of relevant Thomson Reuters products and audiencesBe customer obsessed Advocate for customers during product prioritizationHave a growth mindset by thriving on challenges and viewing failures as a springboard for growthRequired skills & background:10 years progressive professional experience including 6-8 combined years of UX writing/content design, including some for a complex software product offering (cloud, app, or web)Detail-oriented excellence, able to ensure consistent, considered outputs internally and for customersExpert understanding of current design thinking and UX content design best practicesRadical user-focus and influencer within and across complex groups, if not large organizationsExperience evangelizing UX content writing/design within a large organization to build peer and leadership understanding of and emphasis on importanceExtensive/Lead experience working with designers and developers within a UX, creative, marketing, or similar settingAble to take initial direction, execute, and provide usable and consumable deliverables for research, organization, strategic efforts, etc.

without oversightExperience coaching/overseeing team members’ output as needed and as the final say in collaborative content review sessionsExpert use of work management and workflow platforms, design/writing collaboration tools (high
– and/or low-fidelity), Microsoft office applications, and document/chat/video collaboration toolsExpert understanding of agile UX approach to creative outputs and partnership with design, research, product, and development partnersUnderstanding and oversight of UX content KPIs/success metrics; exposure to means/methods of measuring UX content successPresent influential information to upper-level leadership in project stand upsUnderstand the importance of primary and secondary research as well as both qualitative and quantitative inputs on approach to language, tone, and content; ability to define need, prepare for, and partner with UX research on content-related insightsDesire to push the envelope on the status quo, using passion, influence, and information to include internal partners impacted by that pushAdvanced familiarity with aligning to/updating/maintaining style guidelines, KMDs, writing guidelines, and/or brand voice and tone guidesPreferred experience and knowledge:Familiarity with AODA or WCAG 2.1 AA/AAA accessibility guidelines as they relate to UX contentAgile management platform use such as Azure DevOps (ADO), Mingle, Jira, etc.Familiarity with content management systems and analytics toolsFamiliarity with UX means/methods of measuring UX content success qualitatively and quantitativelyEducation:Bachelor’s degree in writing, marketing, communications, or related fieldWhat’s in it For YouYou will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:Hybrid Work Model: Currently, as part of our COVID-19 response, our employees are working remotely and following local COVID-19 bylaws and guidelines with the majority of our offices planning to remain remote until further notice.

Upon return, we will embrace a hybrid work environment consisting of in-office and remote work.Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.Wellbeing: Comprehensive benefit plans; company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters caf networking.Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.Do you want to be part of a team helping re-invent the way knowledge professionals work?

How about a team that works every day to create a more transparent, just and inclusive future?

At Thomson Reuters, we’ve been doing just that for almost 160 years.

Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services Reuters.

We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion.

At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them.

Sound exciting?

Join us and help shape the industries that move society forward.AccessibilityAs a global business, we rely on diversity of culture and thought to deliver on our goals.

To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.

Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.Protect yourself from fraudulent job postings click here to know more.More information about Thomson Reuters can be found on