Data Coordinator

Job DescriptionBe part of the future! Let's Build a better Tomorrow Together!We are one team, dedicated to working together to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are passionate about making a difference!What we offerCompetitive PayExtensive Training with Best-in-Industry ResourcesCareer Advancement Opportunities across Business and GeographiesComprehensive Benefits Package including Retirement Savings Plan, Pension, Extended Health Care, DentalRefer-A-Friend Bonuses (if eligible)Encouraging, supportive, and collaborative team environmentWhat you will do: Processing of client requests such as procedural changes to contact lists and Day to Day maintenance of accountsTroubleshoots Basic issues and follows protocol to escalate inquires and issues.Test’s systems, programming, and zones to ensure proper function and documents events thoroughly.Provides administrative support to the technical support team and customers.Answers phones and responds to inquiries.Other duties as assigned.How you will do itRespond to verbal and written queries from customers and associates regarding database updates and completing the necessary changes in Business applications. Provide Tier 1 technical and panel programming support to service/install groups and end user customers (training provided). Professional phone skills and ability to resolve issues real time with customers. Employee must adhere to the Quality Assurance ProgramWhat we look for:Required:Education: – Minimum secondary school education. Must be computer knowledgeable with strong keyboard skills, 40+WPM Must be well organized & possess excellent verbal & written communication skills Individual must possess strong problem-solving skillsIndividual must be able to work independently Preferred Technical background and/or knowledge of Alarm products would be an assetHours:Hours of work to be determined: shifts range from morning to evening; some weekend work will be required. The department is open from Monday to Friday 0800-2200 and 0800-1600 both Saturday and SundayWe are an in-office establishmentJohnson Controls and each of its Canadian subsidiaries are committed to providing reasonable accommodations to applicants, candidates, and employees with disabilities, in accordance with applicable human rights legislation and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers#LI-Onsite