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Dispensary Supervisor (non-pharmacist

Loblaw Companies Limited

This is a Contract position in Brampton, on posted May 9, 2022.

Les candidats rfrs ne doivent pas postuler directement pour ce poste.Toutes les rfrences de candidats doivent d’abord tre soumises dans Workday par un collgue de Loblaw actuel.Lieu:1301 Lougheed Hwy, Coquitlam, Colombie-Britannique, V3K 6P9Inspir(e) par la nourriture?

Engag(e) offrir un excellent service?

Nous aussi.Chez Loblaw, nous sommes de grands gourmets Nous sommes engags envers nos collgues et nos client(e)s et nous travaillons fort pour dvelopper une culture qui nous permet d’tre authentiques tout en favorisant le travail d’quipe.

Nous savons que la communication efficace, la collaboration et le travail d’quipe sont essentiels au succs d’un milieu de travail.Nous recherchons des collgues de talent qui souhaitent par-dessus tout offrir une exprience de magasinage exceptionnelle nos client(e)s en veillant leur faire plaisir chaque tapeQue vous commenciez tout juste votre carrire, que vous recommenciez travailler ou que vous cherchiez un nouvel emploi, vous aurez votre place ici.The decision to join a company is a big one.

We have opportunities for hard working, energetic and reliable people just like you.Why is this role important?Loblaw has always been committed to continuous improvement and organizational development.

In the pharmacy business, we constantly strive to improve our processes and evolve in an ever-changing healthcare environment.

As the role of the Pharmacist continues to expand so should that of Pharmacy Assistants ad Technicians, particularly in our busiest dispensaries.

We propose expanding and redefining the role of a Pharmacy Assistant or Registered Technician to that of a Dispensary Supervisor.In this new model, the Pharmacist Manager continues to be the Designated Manager with the College and remains in charge of all pharmacy activities and all designated professional staff members including the Dispensary Supervisor and does so without having to manage all technical and administrative aspects of pharmacy operations.

The Dispensary Supervisor reports directly to the Pharmacy Manager and Store Manager.

All non-Pharmacist colleagues report into Dispensary Supervisor.

The Pharmacy Manager remains the primary point of contact with the Director of Pharmacy Operations and retains ultimate responsibility for pharmacy operations.

Achieving a balance between the professional oversight of the pharmacist(s) on duty and the operational oversight of the Dispensary Supervisor would ultimately free up pharmacists to focus more on patient centered services like Medication reviews, Prescription renewals, Immunization services etc., all of which in turn enhance patient care, build trust and foster loyalty.

Loblaw leads through innovation and we believe that the next step is to have a carefully chosen Pharmacy Assistant or Registered Technician who can help manage the dispensary under this newly redefined role of Dispensary Supervisor.Managing the day to day:Oversee all daily operations to ensure that the pharmacy runs efficiently by organizing and managing the workloads of non-Pharmacy team in collaboration with the Pharmacy ManagerResponsible for providing positive team leadership and promoting engagement amongst the Pharmacy teamIn partnership with the PM, participate in conference calls and lead huddles to disseminate any pertinent informationPrepare non Pharmacist schedules to optimize performance and the customer experience.

In addition, approve vacation time and manage leave of absences.

Update STAS and ensure payroll is submitted each week specific to non Pharmacist Colleagues.Resolve any issues with Pharmacy Enhanced Support (PES), third party billing, IT, audits, manual reversals, ordering processes etc.Frequently check Flip and generic pharmacy email account and respond to any actionable itemsIn partnership with the PM, participate in conference calls and lead huddles to disseminate pertinent informationEnsure compliance with provincial and federal pharmacy regulations as well as Loblaw Standard Operating Procedures, Policies including the Collective Bargaining Agreement (CBA)Customer Care Services:Support outreach activities with physicians and the communityWork collaboratively with the Pharmacist on Duty to resolve customer service issues in a timely and professional mannerTraining and SupervisionProvide regular coaching to non Pharmacist team members to maximize productivity and individual developmentPerformance manage Assistants and Clerks by providing timely and candid feedback and supportDelegate tasks appropriately to optimize workflow and to ensure completion in a timely and efficient manner consistent with the CBAEnsure effective integration of new hires, including training and follow-up during probationary periods and thereafter to ensure successful onboarding.

Example: TOP trainingProvide ongoing training for all new and existing pharmacy colleagues with a focus on identifying patient care service opportunitiesBusiness Development & Financial AccountabilitiesIn partnership with the pharmacy manager;You are accountable for the financial success of the departmentFormulate, implement and drive continuous process and efficiency opportunities and growth.Track objectives and key performance metrics.Promote and support the execution of all patient care servicesCommunicate regularly and on an as needed basis with various stake holders of the business such as, but not limited to, the Store manager and the Pharmacy Support team.Monitor and review weekly projections and labour managementStrive for continuous improvement in sales and script growth and maintain a thorough understanding of business development opportunities.Oversee inventory management and manage WIS inventory count preparation and executionManage returns and drug recalls.Maintain pharmacy conditions and standards in accordance with the various risk assessments including but not limited to the LAR and Accreditation.Manage the Drug Stewardship Program encouraging safe medication disposal practicesPerform quarterly Naloxone reporting and temperature log reporting where mandatedComplete medication incident reports and develop action plan(s) with the Pharmacy Manager prevent reoccurrenceWhat you will need:5 years of retail experienceExceptional customer service skills with a talent for building customer loyalty.Registered Pharmacy Technician or Pharmacy Assistant certificationRegistration with appropriate Pharmacy Association, where applicableAbility to effectively communicate with coworkers, supervisors, suppliers, physicians and customerA leader with a positive approach to communicating with all colleagues.Strong and collaborative leader and team playerAbility to implement practical procedures of systems which are moderately complexExperience with Kroll or Health Watch an assetRespect for the confidential and individual rights of our customersUnderstanding financial and operational success of the departmentHow You’ll Succeed:At Loblaw, we seek great people to continually strengthen our culture.

We believe great people model our values, are authentic, build trust and make connections.If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.In addition, we believe that compliance with laws is about doing the right thing.

Upholding the law is part of our Code of Conduct it reinforces what our customers and stakeholders expect of us.Employment Type:Full timeType of Role:RegularLoblaw recognizes Canada’s diversity as a source of national pride and strength.

We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization.

Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.Pourquoi travailler avec nousChez Loblaw, nous respectons l’environnement, assurons un approvisionnement intgre et faisons une diffrence positive dans la collectivit.

Nos valeurs TRE Engagement, Tenir cur, Respect et Excellence guident toutes nos dcisions et prennent tout leur sens au sein de notre culture bleue.

Nous offrons nos collgues des carrires progressives, une formation complte, de la flexibilit et d’autres avantages concurrentiels; voil quelques-unes des nombreuses raisons pour lesquelles Lobalw est l’un des meilleurs employeurs au Canada.Pour en savoir plus sur cette quipe et Les Compagnies Loblaw Limite, suivez-nous sur LinkedIn.Type d’emploi:Temps pleinRole:Poste rgulierLoblaw considre que la diversit culturelle du Canada est une source de fiert nationale et un symbole de force.

Nous nous sommes donn comme priorit de reflter les diversits culturelles croissantes de notre pays dans les produits que nous vendons, les gens que nous embauchons et notre culture d’entreprise.

Des accommodements sont offerts sur demande tout au long du processus d’embauche et d’valuation pour les candidat(e)s handicap(e)s, et lorsqu’ils ou elles sont embauch(e)s.RemarqueLes candidat(e)s g(e)s de 18 ans ou plus doivent effectuer une vrification des antcdents criminels.

Les dtails seront fournis dans le cadre du processus de demande.