Tele-Interviewer

Dynacare Insurance Solutions is looking for 6-month contract Full-Time Telephone Interviewers to join their team.

This role is 100% remote, paid training.

Working hours:

Training will run from Monday – Friday, between the hours of 9:00 am – 9:00 pm for the first 2-3 weeks. Flexibility is required.

Schedule shift will be Tuesday – Friday 1:00 pm – 9:00 pm and Saturday 9:00 am – 5:00 pm

Internal application to be received no later than August 21, 2023

Job Description:
The Tele-Interviewer will be calling insurance applicants to complete lifestyle and medical history questionnaires on behalf of Insurance companies. This is a call center role requiring excellent customer service. This is a full-time role with various shifts available.

Responsibilities:

• Conduct detailed questionnaires over the phone with clients of insurance providers.
• Provide excellent customer service exhibiting professionalism, empathy, and politeness.

Must have:

• Minimum of 1 year of experience in customer service
• Technical skills – demonstrated proficiency with Word, Excel and Outlook at an intermediate level
• 60wpm typing speed with accuracy
• Great telephone manner and ability to speak and document simultaneously.
• High level of interpersonal skills required to succeed in a collaborative working environment
• Ability to work in a fast-paced environment
• Ability to self-manage and prioritize in a results-driven and time-sensitive function
• Demonstrated Customer Centric approach and puts the customer first on all decisions
• Proven problem-solving skills

Nice to have:

• Post-secondary education in a relevant field (e.g. Health Sciences) or work experience in a similar field is an asset
• Other languages (other than English) an asset
• Working knowledge of medical terminology an asset
• Experience in a medical work environment an asset

DNA of an Ideal Dynacare Employee:

I make a difference in people’s lives. I am a caring, collaborative team-player who is passionate about quality and continuous improvement.

• Caring – I demonstrate strong empathy and genuine concern for my colleagues, patients, and customers.
• Collaborative Team Player – I know I play a key role in helping the Dynacare team achieve success. I am comfortable in a changing environment, and I can easily manage multiple priorities.
• Passion for Quality and Continuous Improvement – I am always looking to learn and solve problems. I am detailed oriented, adaptable, and find ways to make things better.

Dynacare has been a ”Top Employer” for many years and there is a reason why. We are a great place to work.

At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. To apply for this position, you will be asked to submit your resume and complete the application process.

If your qualifications and experience fit with this position, we will contact you to learn more. We offer competitive pay and great benefits, along with the opportunity to grow and thrive with a dynamic, successful company. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength so we employ a diverse workforce and respect the needs of all our employees.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the Dynacare Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.