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Customer Experience Specialist (CES), Bookkeeping & Administration NOFRILLS

Loblaw Companies Ltd - Head Office

This is a Contract position in Brampton, ON posted January 24, 2023.

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.


1 Presidents Choice Circle, Brampton, Ontario, L6Y 5S5

At Loblaw, we help millions of Canadians get through their best days, worst days, celebration days, and every day. Through our innovation and quality products, we’re here for our friends, neighbours, family members and colleagues.

We succeed through collaboration and commitment and set a high bar for ourselves and those around us.

We’re looking for adaptable people who are thrilled to join us in our goal of helping Canadians Live Life Well®. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. We promote leaders at every level and support our people to follow their passion.

Title: Customer Experience Specialist (CES), Administration & Bookkeeping- NOFRILLS

Reports to: Sr. Director, CES & Strategy

Job Description:

The CES, Administration & Bookkeeping at Nofrills is responsible for the delivery & execution of core divisional programs, aligning the National business strategy and ensuring the training infrastructure is present and implemented. 

The role involves supporting the banners with all store flips, conversions, new builds, and closures (non-people related tasks) to ensure successful execution by partnering with key stakeholders.  The CES Administration & Bookkeeping works closely with the District Manager and various support teams to help deliver results influenced by the requirements of the business. 

The goal of the CES, Administration & Bookkeeping is to ensure a positive and seamless customer and employee experience in our stores by identifying any opportunities within store performance, support stores on new projects & process improvement initiatives as well as ensuring any training gaps are addressed.  A NOFRILLS CES Administration & Bookkeeping has a passion for the business, solid operational experience, and a desire to make a difference.


Project Management

  • Coordinate with various departments & teams to gather required data for store set-up
  • Maintain the data files by updating the relevant fields as additional information comes in a timely and time-sensitive manner
  • Manage the timelines set for each site (flip, conversion, new build, closure) and work with the corresponding teams to ensure timelines are met
  • Prepare follow-up correspondences with the appropriate teams when project items are not delivered on time or to project standards

Process and Program Implementation

  • Laisse with various cross-functional teams including, Payroll, Labour Management, Human Resources, Merchandising, Pricing, Promotions, Allocations, Marketing, Finance and Operations teams as required to support Franchise Owners.
  • Ensure communication & execution of the National standards for assigned programs and processes while sharing best practices across stores     
  • Help Franchise Owners support their employees in their development, to build accountability, and provide a positive customer and employee experience.  They will remain flexible to support business needs. 
  • Communicate about current priorities, best practices and results including trend and focus areas

Expenses & Invoicing

  • Review and process expenses related to each store site through the relevant expense processes
  • Order items and equipment for each store site
  • Maintain and update relevant vendor lists

Scheduling & Ordering

  • Complete and submit relevant forms and administrative documents in a timely manner
  • Coordinate store insurance policies and administrate accounts with various provincial insurance boards.

Project Administration

  • Facilitate correspondence to financial teams and vendors
  • Maintain and update virtual office files and records as required
  • Provide admin support to multiple teams varying from District Managers to Finance Leads
  • Assist Owners with various aspects of store set-up including the acquisition of account credentials, banking information, and store key delivery


  • Support category-specific strategic initiatives within the NOFRILLS banner
  • Manage reporting related to any category strategic implementation
  • Follow up with the appropriate teams when project items are not delivered on time or to project standards
  • Maintain Gantt Chart tasks & timelines as required


  • Subject Matter Expert for stores related to NOFRILLS store flips, conversions, new builds, and closures (non-people related tasks), Workday, STAS, payroll, HRIS, Employee record data, training, closing payroll, STAS, CBA, Pension & Benefits.
  • Support stores with the required operational direction and ensure best practices and procedures are being followed.
  • Assist owners with understanding SAP Security Protocol by ensuring their employees are appropriately loaded into the Employee Lifecycle Manager (ELM) IT system
  • Provide STAS training and Demand curve subject matter experts
  • Provide Pay-Roll liaison and trainers for store input
  • Provide Bookkeeper training and BDR process to customer statement input and reconciliation

Role Requirements:

  • University or college degree in Business, or an equivalent in a related field of study
  • 3-5 years of relevant work experience in retail, or operations
  • Minimum 1-3 years’ work experience required; financial, administrative, project management preferred
  • Knowledge of financial and project management principles & tools is an asset
  • Experienced in coaching, leading and motivating others
  • Excellent problem solving, communication, organizational, facilitation, presentation, project management and interpersonal skills and attention to detail
  • Must be able to manage multiple concurrent projects
  • Demonstrated ability to effectively manage timelines to ensure delivery of objectives
  • Ability to adapt positively to a fast paced, challenging and constantly changing work environment
  • Reflective of Loblaw Blue Culture, Leadership Behaviours and Shared Values
  • Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook), Workday, STAS/Persona
  • Demonstrated high level of professionalism and ability to deal effectively with all levels within the organization as well as external contacts
  • Ability to coordinate with various departments to gather key pieces of information and consolidate into relevant sources
  • Demonstrated skills in relationship building and influencing to achieve results
  • Travel within Canada as required, and sometimes flexible work hours

Loblaw is committed to sustainability by sourcing products with integrity and making a positive difference in the community. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

Employment Type:

Full time

Type of Role:


We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.    

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.