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Technical Lead, Endpoint Management

Loblaw Companies Ltd - Head Office

This is a Contract position in Brampton, ON posted March 16, 2023.

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.


1 Presidents Choice Circle, Brampton, Ontario, L6Y 5S5

At Loblaw, we help millions of Canadians get through their best days, worst days, celebration days, and every day. Through our innovation and quality products, we’re here for our friends, neighbours, family members and colleagues.

We succeed through collaboration and commitment and set a high bar for ourselves and those around us.

We’re looking for adaptable people who are thrilled to join us in our goal of helping Canadians Live Life Well®. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. We promote leaders at every level and support our people to follow their passion.

Does working with some of Canada’s most versatile minds in innovation supporting retail, digital consumer solutions and analytical platforms excite you? Loblaw Technology & Analytics powers game-changing retail solutions, giving our customers the ability to live their lives well.

Come work with a team that values diverse ideas, prioritizes a culture of inclusion and develops our talent from within. Loblaw Technology & Analytics gives you the chance to excel and helps you to strive for success in a big way. Keep reading to learn more!

Technical Lead, Endpoint Management, Brampton, ON

In this role, you will work with self-motivated and well-respected team members, driving solutions in the Endpoint Management platform, which is Workspace One. You will be responsible for all system administrative functions within the platform.

What You Will Do:

  • Primary system administrator who fully understands the comprehensive and technical information about the Workspace One platform. Support requests, address issues with vendor, proactively maintain the platform
  • Build and maintain process and user documentation, reports and presentations
  • Own the planning, testing, tuning configuration, and setup of Workspace One architecture
  • Serve as point of escalation with technical support staff, vendors, and the project sponsors
  • Provide 3rd level support and work with external vendor on issues as required
  • Resolve support tickets, handle operational issues, and questions to provide mentorship to the other teams to solve issues in a prompt and efficient manner as required
  • Ability to develop and work within established processes
  • Work as a technical resource to develop solutions on assigned projects. Capture requirements for new initiative, implement the required configuration to new devices in both Corporate/DC and Retail spaces and provides sound operational advice
  • Optimally maintain relationships with multiple technology vendors and communicates with clarity

What You Bring:

  • Demonstrated success as a system administrator in Workspace One platform
  • Experience supporting iOS, Android, Windows 10, MacOS and leading end to end solutions, which could include strategy, design, development, testing and training
  • Analytical, problem solving and training skills, combined with well-developed communication and interpersonal skills, are needed
  • Excellent time management, prioritization skills and strong problem-solving skills
  • Solid understanding of mobile development processes, network infrastructure, technology operations and industry standard methodologies
  • Ability to work well with people including project collaborators and project team members and to work both independently and within a team environment
  • Experience in implementing automation using Workspace One APIs and PowerShell scripts
  • Proficiency in MS Office (Excel, Work, etc.)
  • Solid understanding of ServiceNow using various support modules
  • Knowledge of Microsoft Intune platform is an asset

What Loblaw Offers You

We offer flexibility and balance, and an environment that sets you up for success no matter where your workspace is located.

Here, you will find a great team to help you achieve your goals as you help us achieve ours! Work in our fast-paced, exciting Technology environment, helping our stores, colleagues and customers every day.

Loblaw colleagues also enjoy:

  • Work Perks Program
  • On-site GoodLife Fitness, Basketball & Volleyball courts, Ice Rink, Groceries delivered to work via PC Express, Dry Cleaning services (1PCC Office)
  • Tuition Reimbursement & Online Learning
  • Pension & Benefits
  • Paid Vacation

If you’re up to the challenge, then we would love to hear from you. Apply today, and get the process started.

Loblaw recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. At Loblaw, we celebrate diversity and strive to build a culture of inclusion where differences are embraced, valued and supported.  We are committed to being an equal opportunity employer and encourage people from all backgrounds and identities to apply to our jobs.  Accommodation in the recruitment, assessment, and hiring process is available upon request for applicants with disabilities.

We thank all candidates for their interest but please note, those candidates who meet the minimum requirements for the position will be contacted.

Loblaw is committed to sustainability by sourcing products with integrity and making a positive difference in the community. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

Employment Type:

Full time

Type of Role:


We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.    

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.