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Application Support Analyst – #2021-7083 (reqID)

Dynacare

This is a Contract position in Brampton, ON posted January 6, 2022.

Description

Position at Dynacare

Dynacare is currently recruiting for 4 Application Support Analyst(s) to join our Technology Solutions and Services Department in Brampton, ON
These are permanent full time positions working Monday to Friday.
All roles work different shifts – 9am to 5pm, 11am to 7pm, 8am to 4pm
and 7 pm to 3am.


JOB SUMMARY

The Application Support Analyst will be responsible for maintaining all applications residing in production, managing the promotion of changes from application test environments to the production environment, and providing monthly KPI metrics on production applications. Ensure SLAs are met for user communication, status of problems reported, service requests, service interruptions, and change promotions.

KEY RESPONSIBILITIES/ACCOUNTABILITIES

  • Deliver second level support to business users by troubleshooting, resolving and involving third level support and/or suppliers as required in order to address application errors, data discrepancies, and queries matters
  • Review all IT Change Requests to application systems in order to ensure alignment with the organization policies and procedures
  • Accountable for risk analysis of submitted changes against probability of success based on presented change requests against required criteria
  • Assist in change deployment schedule to avoid overlapping change conflicts and business impact
  • Monitor application systems by regular scrutiny of reports from alert systems, note problems and identify performance trends; make recommendations on possible solutions to address identified issues
  • Provide monthly Application/Service KPI report metrics to the Director, Digital Solutions and Integration Services and Senior Management regarding Capacity, Infrastructure Load and Application Performance
  • Assist in the development of customizations, and perform and/or assist with application configurations
  • Provide guidance and support to projects affecting application systems, and participate in project implementations
  • Assist in producing audit related documentation for application systems as required
  • Liaise with software suppliers, business users and other IT personnel on the development of enhancements, customizations and configurations to overcome known problems or address specific business requirements
  • Manage access to the corporate environment for all software vendors that provide services or support the company applications in accordance with the organizational policies and procedures
  • Work with software vendors in all production change promotions to ensure best outcomes
  • Manage software suppliers for adherence to service and performance agreements
  • Review release notes and make recommendations on implementation timelines of new releases in order to ensure business needs are met
  • Review applications configurations and making recommendations on new configurations/implementation of new features in order to ensure application usage is optimized and investments made in technology solutions are maximized

KNOWLEDGE, EDUCATION AND EXPERIENCE

  • Familiarity with business analysis techniques which help in modelling and understanding a business and its operation
  • Good knowledge of development tools, ideally .NET, ASP and SQL databases
  • Good understanding of IT infrastructure components
  • Basic knowledge of Local Area Network and Wide Area networks
  • Strong understanding of industry leading and change management best practices, SDLC and ITIL
  • Post-Secondary Education (4-Years)
  • Certification or degree required, Diploma in computer science or similar diploma
  • 5 years of related experience required, experience working in a similar role in a healthcare setting is considered an asset

SKILLS AND ABILITIES

  • Ability to work in a fast paced and rapidly changing environment with solid organizational, multi-tasking capability and prioritization skills
  • Good knowledge of Windows based systems – Windows 7/Server/2003/Server 2008/Server 2012
  • Good knowledge of health IT solutions and clinical information systems (in particular Laboratory Information Systems (LIS))
  • Good knowledge of system integration approaches and health IT integration strategies and platforms
  • Working knowledge of IBM iSeries/AS 400 environments
  • Strong knowledge in Microsoft Office

Social Process Skills

  • Superior communication and customer service skills
  • Ability to drive change through coaching and influencing skills
  • Ability to adapt and collaborate in a fast pace environment

DNA of an Ideal Dynacare Employee

I make a difference in people’s lives. I am a caring, collaborative team-player who is passionate about quality and continuous improvement.

  • Caring – I demonstrate strong empathy and genuine concern for my colleagues, patients and customers.
  • Collaborative Team Player – I know I play a key role in helping the Dynacare team achieve success. I am comfortable in a changing environment, and I can easily manage multiple priorities.
  • Passion for Quality and Continuous Improvement – I am always looking to learn and solve problems.  I am detailed oriented, adaptable and find ways to make things better.

Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. 

At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. To apply for this position, you will be asked to submit your resume and complete the application process.

If your qualifications and experience fit with this position, we will contact you to learn more. We offer competitive pay and great benefits, along with the opportunity to grow and thrive with a dynamic, successful company. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement and fair treatment of all individuals. We believe that our diversity is our strength so we employ a diverse workforce and respect the needs of all our employees.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the Dynacare Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.