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Helpdesk Specialist


This is a Contract position in Brampton, ON posted August 11, 2019.

Helpdesk Specialist On behalf of our client in the Communications Sector, PROCOM is looking for a Helpdesk Specialist.

Helpdesk Specialist – Job Description Completing tasks associated with end user Service Requests Assist users as by phone, email, remote tools, and desk-side support to resolve problems reported to the Help Desk Troubleshooting and repair for end user technology including desktop, notebook computers, printers, software and mobile devices End user technology setup, configuration, maintenance, and deployment Creating and updating documentation for end user technology deployment and support Remote deployment of patches and software using automation tools Supporting and deploying technology for internal IT projects as required Coordination with Vendors for equipment repair and replacement Network infrastructure cabling Rotational after hours on-call support Helpdesk Specialist – Mandatory Skills Thorough understanding and knowledge of the Windows desktops and networking environment Thorough knowledge of Windows 7/10 operating systems is required Strong troubleshooting skills Effective work prioritization and time management skills Excellent customer service skills and professional attitude High capacity for learning new technologies Ability to work independently or as part of a team Good oral and written communication skills Good understanding of network technology including Virtual Private Networks and firewalls, Working knowledge of desktop applications (Word, Excel, Power Point, and Outlook) Helpdesk Specialist – Nice to Have Skills Knowledge of telephone systems or mobile devices is an asset Knowledge of System Centre Configuration Manager (SCCM) software packaging and deployment tool an asset Helpdesk Specialist
– Assignment Start Date ASAP – 8 months to start Helpdesk Specialist
– Assignment Location Brampton, ONT