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NOC Specialist

Procom

This is a Contract position in Brampton, ON posted August 18, 2019.

NOC Specialist On behalf of our client in the Telco Sector, PROCOM is looking for an NOC Specialist.

NOC Specialist – Job Description To provide Tier 3 centralized operations for Data networks and services supporting residential and business customers.

Manage and drive incidents to resolution working directly with the appropriate internal support groups and Vendors to ensuring all Customer and Network MTTR’s and SLA’s are met Execute the Network Notification process to ensure communication of all major or significant network customer impacting events.

Ensure Change and Incident Management policies are enforced.

Monitor change control activities to ensure all planned network events are transparent as possible to the end customer.

Requires holistic understanding of the Rogers network and the ability to assess impact to services and customers.

Act as an interface to Network Operations Groups, implementation, Third Party Carriers and Customer Facing Groups.

Execute the Network Notification process to ensure communication of all Critical, Severe, or Major network customer impacting events.

Perform disaster recovery/pre-plan implementation Collaborate with customer-facing, internal support groups and external vendor/supplier.

Write and document any department procedures needed for troubleshooting Ensure successful completion of assigned projects NOC Specialist
– Assignment Start Date ASAP – 3 months to start NOC Specialist
– Assignment Location Brampton, ONT