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Senior Technical Writer

Q4

This is a Full-time position in Brampton, ON posted January 14, 2021.

About Q4
Q4’s objectives are simple. Hire smart, diverse and capable people to build the best platforms possible and provide exceptional client experiences. 
We’ve been revolutionizing the Investor Relations space, connecting over 2,300 public companies including Nike, Amazon, Shopify & Apple with investors using our cloud-based full-stack IR solutions for the past 14 years.  
If you’re looking for a career opportunity with a fast-growing tech company and a ‘get it done’ attitude then we want to hear from you.
The Gig
Q4is looking for a talented technical writer who contributes to the Product team by creating sophisticated technical documentation for a variety of software products. As a technical writer at Q4, you will help improve our product experiences and increase our user enablement by translating complex data and information into simple, engaging educational materials that will empower our users to achieve their goals. You’ll define and create standards that will elevate our copy, set the vision for content and drive cohesive narratives across multiple enterprise products. 
The successful candidate is a savvy communicator with an impeccable ear for tone and voice and the ability to scrutinize the unnecessary. You are focused on understanding how our clients use our product, and the content you create will guide them to follow the best practices and achieve their intended outcomes.

Responsibilities:

  • Write new content or update materials prepared by other members of the Product Team. Publish deliverables including but not limited to knowledge base articles, release notes, feature guides, product documentation. 
  • Gather and analyze technical and product information from various sources to document new or changing product functionality.
  • Create in-depth user guides, FAQ’s, technical overviews, and in-product help documentation.
  • Work within Agile development processes to support scrum teams in an R&D environment.
  • Collaborate with a multidisciplinary team and have the ability to gather information for a writing assignment from a variety of sources, including development, QA, UXD, and product management.
  • Proactively continue to build the foundation for all technical documentation, identify problem areas and contribute to their improvement.
  • Establish a unified voice across multiple enterprise products, and help shape our vision for voice and tone through the creation of product writing guidelines.

Requirements:

  • Minimum 5 years experience in a similar role with a Product team.
  • Proven track record of producing high-quality, clear, accurate, and complete documentation with no errors, within established deadlines.
  • Excellent knowledge of content/help authoring tools, such as Paligo, Arbortext Epic Editor, Adobe FrameMaker and MadCap Flare.
  • Knowledge of structured authoring, and topic-based authoring framework.
  • Working knowledge of CSS and HTML.
  • Technical capability to provide administrative support for Confluence and JIRA.
  • Ability to organize and prioritize tasks and have exceptional analytical skills.
  • Flexibility to easily flow with changing priorities, projects, and processes.
  • Comfortable with managing multiple projects and deliverables.
  • Ability to analyze and synthesize complex content.
  • Excellent writing and proofreading skills.
  • Interested in researching and learning new technologies in Technical Communications.
  • Strong portfolio of relevant writing examples.
  • University degree or college diploma in English, Communications, Technical Writing or a related field.
  • Financial content experience an asset.
Why Q4?
We are motivated by solving complex problems in unorthodox ways.  Emphasis on your well-being means you experience your true potential.  We offer a variety of benefits to ensure you can always work hard and have fun:
– 360 Support.  Leverage our lifestyle benefit and employee assistance program to spruce up your workspace, invest in personal wellness or simply spoil yourself!  
– Unlimited paid time off and flexible working hours. Rest is important. Enough said.   
– Flexible working environment.  Choose your home, one of our trendy offices or mix it up. 
– Generous health and lifestyle benefits.  You are in charge of your benefit dollars.  
– Virtual team building and socials. Keeping people connected is important.  
Invest in your development.  We’ll help you with your tuition.  
Join #Q4orce
Q4’s diverse culture fosters a friendly, open-minded workplace. As a member of a dynamic, high-performing team, each Q4 employee is hungry to learn, valued for their contribution, and approaches each day excited to make an impact. With great reasons to work here, take advantage by submitting your application to join our growing team.
Q4 values diversity and people of all backgrounds and abilities.  Should you require any accommodations prior to or during the interview process, please indicate this during the interview process.